1. Introduction
akimycar ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our Platform. By using akimycar, you consent to the practices described in this policy. This policy complies with the Data Protection Act, 2019 of Kenya.
2. Information We Collect
We collect information you provide directly to us, including:
- Account information: name, email address, phone number, password.
- Vehicle information: make, model, year, registration number, mileage, and service history.
- Location data: your approximate or precise location when you use SOS, search for providers, or request roadside assistance.
- Payment information: mobile money details and transaction history (processed by licensed payment providers; we do not store card numbers).
- Communications: messages between you and providers, customer support inquiries, and reviews.
- Device information: IP address, browser type, operating system, and app usage data.
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain the Platform and its features.
- Process bookings, payments, and product orders.
- Match you with nearby verified providers and calculate distances.
- Send service reminders, notifications, and transactional messages.
- Improve our services, detect fraud, and ensure platform security.
- Comply with legal obligations and enforce our Terms of Service.
4. Sharing Your Information
We do not sell your personal information. We may share your data with:
- Providers: when you book a service or purchase a product, we share necessary details (name, phone, vehicle info, location) so they can fulfil your request.
- Payment processors: to handle mobile money and card transactions securely.
- Service providers: trusted third parties who assist with hosting, analytics, customer support, and marketing (under strict confidentiality agreements).
- Legal authorities: when required by law, court order, or to protect our rights and safety.
5. Cookies and Tracking
We use cookies and similar technologies to enhance your experience, remember preferences, analyse traffic, and personalise content. You can control cookies through your browser settings. Disabling cookies may affect certain features of the Platform.
6. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes encryption in transit (TLS), access controls, and regular security audits. However, no internet-based platform can be 100% secure, and we cannot guarantee absolute security.
7. Your Rights
Under Kenyan data protection law, you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your personal data (subject to legal retention requirements).
- Object to or restrict certain processing activities.
- Withdraw consent where processing is based on consent.
- Lodge a complaint with the Office of the Data Protection Commissioner.
To exercise these rights, contact us at hello@akimycar.com.
8. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and reporting requirements. When data is no longer needed, we securely delete or anonymise it.
9. Children's Privacy
The Platform is not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have collected data from a minor, please contact us immediately and we will delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on the Platform and updating the "Last updated" date. Continued use of the Platform after changes constitutes acceptance of the revised policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at hello@akimycar.com.